Shipping and Delivery

What You Need to Know

WE AIM TO HAVE ORDERS DISPATCHED WITHIN 2 BUSINESS DAYS. ONCE DISPATCHED;

Worldwide fast delivery with DHL Express

When you choose Express delivery by DHL, your order will be sent with the On Demand Delivery (ODD) Service. 

Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.

DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.

DHL On Demand Delivery offers flexible delivery options:

·     Deliver my package to another address: alternate delivery to work or family

·     Deliver my package at a safe place: authorize shipment release to appointed safe place

·     Deliver my package with neighbour: Leave the package at your neighbour, reception or guard specified

·     Deliver my package at a DHL ServicePoint: hold for pick‐up collection

·     Request to store my package: vacation hold safekeeping your parcel up to 30 days

·     Deliver my package on another day: scheduled delivery

DO I HAVE TO PAY IMPORT DUTY AND VAT CHARGES?

We ship from a UK warehouse, if duties and taxes are applicable you will have the option to pay these at checkout.

*£5 admin fee will be included if paying up front.

INTERNATIONAL MAIL TRACKING

Your final mile delivery will be completed by the local postal authority in country, the above delivery windows are aims, please allow up to 15 working days for delivery. You can track this via the DHL tracking page: https://parcel.dhl.co.uk/track-a-parcel/